Terms and Conditions for Woodhorn Farmhouse
The rates are per room per night and are based on two people sharing an en-suite double room and inclusive of breakfast. Current rates are indicated on our website, www.woodhornfarmhouse.co.uk . We will confirm the rate when you book either by telephone or email.
To confirm a booking a “non refundable” deposit of 50% of the total booking booking should be sent by cheque or bank transfer. We will hold cheques until you take up the booking and they may be used as part payment or will be destroyed on receipt of full payment on the day of departure. Rooms should not be considered reserved until our acknowledgment of the deposit and/or confirmation of the booking has been received.
Payment should be by cheque or cash, we do not have card facilities. Payment should be made at the end of breakfast on the day of departure or earlier.
In the event of any cancellation, or part cancellation, or failure to arrive by any or all of the guests, on the agreed date, for whatever reason including illness, a cancellation charge will be levied.
If you cancel 10 days before your stay the cancellation charge will be the 50% deposit you sent with your booking. If you cancel within 10 days of your booking you will be liable for 80 % of the total cost.
We will endeavour to re-let the accommodation for the period of the cancellation. If we re-let the room we will charge a cancellation handling charge of 10% of the total charge.
In all instances notice of cancellation must be in writing by email or letter and will be effective from the date of receipt by us.
We strongly recommends that guests take out Cancellation Holiday Insurance.
Breakfast is served at 8.30am unless otherwise agreed. We offer a choice of normal breakfast items including simple cooked dishes. We usually have home made bread, marmalade and jams available. Eggs are from our own chickens.
We reserves the right, at our discretion, to terminate, without notice, an individuals stay where deemed necessary through unacceptable behaviour or as a result of actions which are likely to endanger or offend others (Please note that non compliance of our strict non smoking policy would constitute termination) In such circumstances any outstanding account must be settled, no refunds will be made.
No Smoking & Pets
Smoking is not permitted within any part of Woodhorn Farmhouse whatsoever. Please note that any offending guests will be asked to leave immediately and will be liable for professional cleaning of room and outstanding balance for nights booked but not taken through early departure.
Pets are not usually permitted in the house or in the grounds.
Guests are welcome to consume food and drink in the bedrooms but in the event of spoilage to furnishings and bedding will be liable to either professional cleaning costs or cost of replacement if professional cleaning is unsuccessful or inappropriate.
Guests are requested to vacate rooms by 10 am on morning of departure unless otherwise agreed.
Faults & Complaints
Any faults or complaints must be reported to us at the time of the occurrence. Any complaints received after the event will not be accepted. In the event of any major failure of any equipment, property or utilities, this will be dealt with as speedily as possible. The management cannot be held responsible for any inconvenience caused. All equipment and property is maintained on a regular basis.
These terms and conditions supersede all others and are effective March 2012. The right is reserved to amend the contents without notice.